Terms & Conditions

1.0 Customers

You must be aged over 18 years and capable of entering into a contract. You must supply proof of age on request.

2.0 Representation of products
2.1 Stroud Brewery reserve the right to alter without notice prices of products and conditions of sale before you place an order. Please note product shades and shapes may vary.
2.2 Certain items have been used for photographic purposes.

3.0 Payment
3.1 Payment must be made using our card handling company (PayPal), prior to dispatch of your order. In the event of non-authorization of payment we will contact you to advise. We do not accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information.

4.0 Delivery
4.1 Delivery will be by national carrier. It will usually be with you within 3 working days from receipt of an order, excluding any events that are beyond our reasonable control.
4.2 Deliveries will be made to mainland UK only.
4.3 All products must be signed for by an adult (aged 18 years or over) on delivery and if no one is at the address when the delivery is attempted, and no delivery instructions have been received, the products will be retained by the driver. The driver will leave notification of attempted delivery and customers can telephone to rearrange for the driver to return at a later time.

5.0 Returns policy
5.1 Return of bottles and cans. Within 28 days of receipt of your order, you may return any item in its original condition for a full refund. Some of our products are fragile. While every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods or, if you prefer, give you a full refund. Please note all returned parcels must be sent back using recorded delivery. We will not accept responsibility for goods lost or damaged during their return, or postal or other costs incurred when returning goods unless the items were faulty when we supplied them to you and a receipt of your postage costs is included. Please provide us with the reason for the return. Please send the package to Stroud Brewery, Kingfisher Business Park, London Road, Stroud, Gloucestershire, GL5 2BY
5.2 Due to the nature of cask beer once racked bright into polypins, the lifespan of the beer is limited to 3-4 days. Please call 01453 887122 for advice/to register a problem regarding these products.

6.1 We recommend bright beer is drunk within 3-4 days of collection.

6.2 Ideal storage temperature is 8-14°C
6.3 This is a perishable product made to order, therefore if your beer is not collected within 5 days of your selected collection date your order will be disposed of. In this circumstance refunds will not be given.
6.4 Collection is available from 15.00 on Friday and Saturday.

6.5 Deposits paid for Firkins are fully refundable for casks returned within 3 months of order.  There will be an additional cleaning charge deducted from the deposit if the cask is returned within 3 – 6 months and then after 6 months there will be no deposit refund.

7.0 Tours
7.1 When booking an event or brewery tour at Stroud Brewery you agree to the following terms and conditions.
(a) That you are or will be over 18 years of age on the date of the tour, unless you inform us otherwise.
(b) That we will refuse to admit you into the brewery if you appear to be intoxicated upon your arrival.
(c) That vehicles parked are left entirely at their owners’ risk.
(d) That Stroud Brewery reserve the right to reschedule or cancel the tours and events without notice, for whatever reason, but will refund all monies in full.

(e) Vouchers must be used within 12 months of date of purchase.

8.0 Limitation of liability
8.1 We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill or any indirect or consequent loss or damage arising out of any damage, defect, negligence or other failing on our part.
8.2 Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

9.0 Disclaimer
9.1 Whilst we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
9.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

10.0 Intellectual property
No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, registered trademarks, product names, designs or any other material shown on or connected with our website.

11. Links to and from other websites
11.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
11.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Stroud Brewery logo;
(b) you do not create a frame or any other browser or border environment around this Website;(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Stroud Brewery trademarks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 10.2 for breach of these terms and to take any action we deem appropriate.
11.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause

12.0 Governing law
These terms shall be governed by and construed in accordance with English law and all parties shall submit to the exclusive jurisdiction of the English courts. If you have any queries or complaints please E-mail: office@stroudbrewery.co.uk or write to The Stroud Brewery Limited, Kingfisher Business Park, London Road, Stroud, Gloucestershire, GL5 2BY.

13.0 Privacy

We do not share customer details with any 3rd parties.  Please see our Privacy Policy in accordance with GDPR regulations here

14.0 Gift Vouchers

Gift vouchers are valid for 12 months after date of purchase.