Privacy Notice

Last updated: July 2026

Who We Are

The Stroud Brewery Limited (“Stroud Brewery”, “we”, “our” or “us”) is the data controller responsible for your personal information.

Contact details

The Stroud Brewery Limited
Kingfisher Business Park
London Road
Thrupp
Stroud
Gloucestershire
GL5 2BY
United Kingdom

Email: office@stroudbrewery.co.uk

If you have any questions about this Privacy Notice or would like to exercise your privacy rights, please contact us using the details above.

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What Information We Collect

Depending on how you interact with us, we may collect:

• Your name and contact details
• Billing and delivery addresses
• Payment and order information (we do not store your full payment card details)
• Booking and reservation details
• Customer account information
• Marketing preferences
• Communications you send us
• Information you provide when entering competitions or completing surveys
• Information submitted with job applications
• Technical information such as your IP address, browser type, device information and website usage through cookies and similar technologies.

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How We Use Your Information

We use your personal information to:

• process and deliver your orders;
• manage bookings, reservations and events;
• respond to enquiries and provide customer support;
• administer customer accounts;
• process payments and refunds;
• improve our website, products and services;
• maintain business records;
• prevent fraud and protect the security of our website;
• comply with our legal and regulatory obligations; and
• send marketing communications where permitted by law or where you have given your consent.

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Our Lawful Bases

We only process your personal information where UK data protection law allows us to do so.

Depending on the circumstances, we rely on:

• Contract – to fulfil orders, bookings and other services you request.
• Legal obligation – where we are required to keep records or comply with the law.
• Legitimate interests – to operate and improve our business, prevent fraud, maintain security and communicate with customers, provided your rights are not overridden.
• Consent – where required, including certain marketing communications, non-essential cookies and some promotional photography.

You may withdraw your consent at any time where consent is the lawful basis.

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Who We Share Your Information With

We only share your personal information where necessary to provide our services or comply with the law.

This may include:

• Shopify and our payment providers;
• delivery companies;
• accounting software providers such as Xero;
• website analytics and advertising providers where you have consented;
• booking and event management providers;
• professional advisers such as accountants, solicitors and insurers;
• regulatory authorities or law enforcement where required by law.

We do not sell your personal information.

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International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection law.

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How Long We Keep Information

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and regulatory obligations.

For example, we are generally required to retain financial records for at least six years.

When information is no longer required, it is securely deleted or anonymised.

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Cookies

Our website uses cookies to help it function properly, improve your experience and understand how visitors use our website.

Essential cookies are necessary for the operation of the website.

Non-essential cookies, including analytics and advertising cookies, will only be used where you have provided your consent.

You can change your cookie preferences at any time through our cookie settings.

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Your Rights

Under the UK GDPR you have the right to:

• access your personal information;
• request correction of inaccurate information;
• request deletion of your information where appropriate;
• restrict or object to certain processing;
• withdraw consent where processing is based on consent;
• request a copy of certain information in a portable format; and
• object to direct marketing at any time.

To exercise any of these rights, please contact us using the details above.

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Complaints

If you have concerns about how we use your personal information, please contact us first and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113

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Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business or legal obligations. The latest version will always be available on our website.

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Photo, Video & Media Policy

Stroud Brewery frequently captures photography and video footage at our brewery, taproom, events and other activities to celebrate our community and promote our products, services and events through our website, social media channels, printed materials and other marketing.

Our Lawful Basis

General Event Photography

For general crowd photography and wide-angle event footage, we rely on our legitimate interests in promoting our business and documenting events.

We have carried out a Legitimate Interests Assessment and believe this use is proportionate, expected by attendees and does not override individuals’ rights and freedoms.

We take reasonable steps to ensure these images focus on the overall atmosphere of the event rather than any one individual.

Close-Up Promotional Photography

Where an individual is the primary, clearly identifiable subject of a photograph or promotional video intended for marketing purposes, we will seek their consent before using that image.

Consent may be withdrawn at any time.

Your Right to Object

You have the right to object to our use of your image where we rely on legitimate interests.

Before or During an Event

If you would prefer not to appear in photographs or video recordings, please let the photographer know. We will make reasonable efforts to avoid capturing or using your image.

After Publication

If you identify yourself in an image published by Stroud Brewery and would like us to remove it, please contact:

office@stroudbrewery.co.uk

We will promptly remove the image from our digital platforms and refrain from using it in future print marketing materials.

Please note that it may not always be possible to recall printed materials that have already been distributed.

Children’s Images

Where a child is the primary identifiable subject of an image intended for promotional use, we will obtain appropriate consent from a parent or legal guardian before publication.

Identifying Information

We will not ordinarily publish names or other personal identifying information alongside photographs without the individual’s consent, unless there is another lawful basis for doing so.