Sales Administrator

Job Title:

Sales Administrator

Reporting to:

Greg Pilley (Managing Director)

Hours:

Full-time

£21,255

Place of work:

Kingfisher Business Park, GL5 2BY

Job Function:

This role will help achieve the ambitious sales targets of Stroud Brewery by administering web sales, and supporting On & Off trade sales activities.

Responsibilities:

Sales

• Administer web sales 
• Dealing with orders received via our webshop, e-mail, telephone & third party platforms, and staff orders.
• Organising external couriers for webshop orders
• Maintaining the product listings on our webshop
• Managing discount codes used through website
• Adding and updating products on our brewery management system - Breww
• Maintaining the product listings on 3rd party online platforms, and processing webshop orders and resolving any queries
• Reply to product and service reviews, and complaints
• Support On & Off Trade sales: telesales, events
• As required, attend department meeting to represent the sales team
• Develop subscription and corporate offers to increase sales
• Providing cover for sales team for holiday/sickness
• Taking customer orders
• Arranging trade deliveries and logistics

Administration

• Answering incoming enquiries and providing exceptional customer service: via email & live chat on the website
• Ordering of clothing & merchandise
• Raising Farmers Market invoices & reconciling to takings
• Other ad-hoc duties as required

Other tasks as required

Due to the changing nature of work practises, or for operational, commercial or technical reasons, it is accepted that the company reserves the right to make changes to individual job descriptions as necessary.

Person Specification

Essential:

• Excellent communicator: written and verbal
• Good IT skills: Microsoft, Google, Websites
• Attention to detail and accuracy
• Able to work well in a team
• Show and take initiative and responsibility
• Self-motivated & can set own deadlines
• Flexibility and willingness to work on a range of different jobs
• Good planning and organisational skills
• Problem-solving and decision-making skills
• Strong work ethic and the ability to multi-task
• Practical
• Reliable
• Commercial experience
• Conscientious

• Personable, approachable and pleasant demeanour

Desirable:

• Share Stroud Brewery ethos for sustainability
• Previous experience of small business administration

Competencies

Customer (internal and external) Focus

• Makes customers and their needs a primary focus of their actions.
• Develops and sustains productive customer relationships.
• Quickly and effectively solves customer problems.
• Talks to customers (both internal and external) to find out what if they are satisfied with the service offered.
• Presents a cheerful, positive manner with customers.

Communication

• Presents ideas and information both verbally and in writing.
• Informs others on a timely basis.
• Demonstrates very effective listening, questioning and interpersonal skills.

Attention to Detail

• Performs tasks with care, makes few if any errors.
• Checks work to ensure accuracy and completeness.
• Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.

Prioritising

• Prioritises tasks by importance and deadline.